Austin, TX- based company is currently in need of a remote UCAM!

About the role:

The UCAM role supports HOAmanagement operations by serving as a key point ofcontact for board members, homeowners, and community stakeholders. This position isresponsible for handling communications, maintaining administrative records, andsupporting daily association managementtasks to ensure smooth and efficientcommunity operations.In this role, you will work closely under the Director of Management to ensure timelyresponses, accurate documentation, and consistent support for ongoing associationneeds across multiple communities.

Key Responsibilities

• Respond to emails from board members, homeowners, and residents in a timely and professional manner
• Complete AIS tasks and maintain accurate records within assigned systems
• Communicate and coordinate with board members, owners, and community stakeholders regarding requests, updates, and concerns
• Assist with general HOA administrative duties and document management
• Maintain and update information within CINC and SharePoint systems
• Participate in virtual meetings via Zoom as needed to support board or management discussions
• Track and organize data using Excel for reporting and operational support
• Provide general support to the Director of Management on daily operational needs
• Expected phone time:0–25% of shift handling inbound/outbound communication as needed

Qualifications & Skills
Important Skills:

• Strong attention to detail and accuracy in data entry and documentation
• Excellent written communication skills for professional email correspondence
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with administrative and case management systems
• Basic proficiency in Microsoft Office tools (Word, Excel, Outlook)
• Strong organizational and record-keeping skills
• Customer service mindset with professional communication ability

Ideal Personality & Mindset:

• Highly organized and process-oriented
• Calm and professional when handling resident or board inquiries
• Dependable and consistent in follow-through and task completion
• Proactive in identifying and resolving administrative issues
• Comfortable working in structured systems with repetitive but important tasks
• Collaborative and responsive to management direction

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

9:00 AM to 5:00 PM Central Time zone

10:00 PM to 6:00 AM Manila