Remote Assistant Community Manager required for a company based in Minnesota!

Minneapolis, MN- based company is currently in need of Assistant Community Manager.

About the Role:
The Assistant Community Manager supports HOA management operations by helping oversee daily association software tasks, documentation, and resident communication. This role plays a key part in ensuring that violations, ACC requests, and community action items are processed accurately and efficiently within established systems.

Working closely under the Director of Community Management, this position helps maintain organized records, supports compliance processes, and ensures that homeowners, board members, and stakeholders receive timely and professional communication. This role is highly detail-oriented and focused on maintaining strong operational structure across multiple HOA communities.

Key Responsibilities

• Manage and process HOA software tasks including violations, ACC (Architectural Control Committee) requests, and community action items
• Maintain accurate documentation and organize records for HOA communities
• Ensure proper record retention and filing of association documents
• Respond to customer service inquiries from HOA clients via email and software platforms
• Support communication with homeowners, board members, and community stakeholders
• Track and update case statuses within CINC and other management systems
• Assist in maintaining organized workflows for ongoing community management tasks
• Coordinate with the Director of Community Management on assigned priorities and escalations
• Expected phone time: 0–25% of shift handling inbound/outbound communication as needed through software and email channels

Qualifications & Skills
Important Skills:

• Strong attention to detail and accuracy in data entry and documentation
• Excellent written communication skills for professional email correspondence
• Ability to manage multiple tasks and deadlines simultaneously
• Familiarity with administrative and case management systems
• Basic proficiency in Microsoft Office tools (Word, Excel, Outlook)
• Strong organizational and record-keeping skills
• Customer service mindset with professional communication ability

Ideal Personality & Mindset:

• Highly organized and process-oriented
• Calm and professional when handling resident or board inquiries
• Dependable and consistent in follow-through and task completion
• Proactive in identifying and resolving administrative issues
• Comfortable working in structured systems with repetitive but important tasks
• Collaborative and responsive to management direction

Tools & Technologies

• CINC (client management browser-based software)
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft SharePoint
• Zoom

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

9:00 AM to 5:00 PM Mountain Time zone

11:00 PM to 7:00 AM Manila