About the Role:

The Admin Assistant supports day-to-day operational and administrative functions under the direction of the Vice President of Operations. This role plays a key part in ensuring customer service inquiries are handled efficiently, maintenance requests are properly distributed, and general administrative tasks are completed accurately and on time.

This position requires strong organization, responsiveness, and attention to detail. The ideal candidate is dependable, communicates professionally, and can manage multiple task types while maintaining accuracy and consistency in a structured, fast-paced environment.

Key Responsibilities

• Provide customer service support by responding to inquiries and directing requests appropriately
• Distribute and track maintenance requests to ensure timely follow-through and resolution
• Perform general administrative tasks to support operational workflows
• Maintain accurate records and documentation within internal systems
• Coordinate information flow between customers, vendors, and internal teams as needed
• Prioritize and manage multiple tasks to ensure timely completion of daily responsibilities
• Support operational efficiency by ensuring requests are processed accurately and consistently
• Spend 0–25% of shift on phone-based communication with customers or stakeholders

Qualifications & Skills

Important Skills:

• Extremely strong English speaking and writing skills
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Some knowledge of Microsoft Office platforms (Word, Excel, Outlook preferred)
• Ability to learn and navigate proprietary software systems
• Strong attention to detail and accuracy in administrative work
• Ability to prioritize tasks and meet deadlines consistently

Ideal Personality & Mindset:

• Dependable and consistent in attendance and performance
• Professional and courteous in all forms of communication
• Detail-oriented with a strong sense of accountability
• Calm and organized when managing multiple requests
• Proactive in following through on assigned tasks
• Team-oriented and supportive of operational needs

Tools & Technologies

• Microsoft Office Suite (Word, Excel, Outlook)
• Proprietary internal software systems

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:30 AM – 5:00 PM EST
• Remote role requiring reliable internet and a stable, distraction-free work environment
• Must maintain consistent availability during scheduled hours to support operational needs

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.