Dessert Hot Springs, CA- based company is currently in need of a remote Sales Support!

About the Role:

The Sales Support role is responsible for driving revenue through effective lead response, lead nurturing, and closing sales opportunities. This position plays a key role in ensuring potential customers receive timely, professional, and persuasive communication that moves them through the sales funnel efficiently.

Working closely with the Director of Marketing, this role requires strong sales instincts, excellent communication skills, and the ability to confidently close deals while maintaining a high standard of service. Success in this role depends on speed to lead, consistency in follow-up, and the ability to convert interest into confirmed bookings or sales.

Key Responsibilities

• Respond to inbound leads quickly and professionally to maximize conversion opportunities
• Nurture leads through consistent follow-up and relationship-building communication
• Close sales by confidently guiding prospects through the decision-making process
• Maintain a high level of phone engagement (75–100% of shift spent on calls and live conversations)
• Utilize Opera, Revinate, Tyngo, Canary, and Outlook to manage leads, communications, and bookings
• Track lead status, update records, and ensure accurate pipeline management
• Handle objections and questions effectively while maintaining a persuasive, solutions-focused approach
• Ensure all customer interactions reflect professionalism, urgency, and brand standards

Qualifications & Skills

Important Skills:

• Strong sales and closing ability with a focus on conversion outcomes
• Excellent verbal communication and phone presence
• High responsiveness and speed-to-lead discipline
• Lead nurturing and follow-up consistency
• CRM and system navigation proficiency (Opera, Revinate, Tyngo, Canary, Outlook)
• Strong organizational skills and attention to detail
• Ability to manage multiple leads and conversations simultaneously
• Persuasion and objection-handling skills

Ideal Personality & Mindset:

• Highly proactive and self-motivated
• Results-driven with a strong focus on hitting targets
• Calm and composed under pressure
• Persistent without being pushy
• Service-minded with a customer-first approach
• Detail-oriented and dependable
• Competitive and motivated by closing deals

Tools & Technologies

• Opera
• Revinate
• Tyngo
• Canary
• Outlook

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 4:00 PM Pacific Timezone

12:00 AM to 8:00 AM Manila