About the Role

The Senior Contractor Success Manager is responsible for overseeing day-to-day Contractor Success operations while leading and supporting the Contractor Success team. This role is focused on execution, consistency, and ensuring all contractor-related processes run smoothly across the organization.

Working closely with the VP of Operations and the leadership team, this role supports contractor initiatives, enforces policies, and helps maintain a structured, compliant, and professional work environment. This position requires someone who is confident, detail-oriented, and comfortable handling sensitive contractor matters. This is a long-term opportunity with bonus potential.

Key Responsibilities

• Manage and oversee daily Contractor Success operations and workflows
• Directly supervise team members
• Handle contractor relations issues, investigations, and escalations with professionalism and firmness
• Address performance concerns and conflicts, ensuring timely resolution
• Ensure policies and procedures are followed consistently across the contractor workforce
• Support performance management processes, including reviews and coaching
• Manage compliance-related tasks such as documentation, audits, and terminations
• Track and report on metrics including turnover, attendance, and performance trends
• Support leadership with contractor-related needs and provide operational insights
• Assist in driving engagement, retention, and overall contractor experience initiatives

Qualifications & Skills:

• Strong leadership and team management skills
• Experience in coaching, quality assurance (QA), or team oversight roles
• Ability to confidently handle difficult conversations and enforce policies
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational ability
• Proactive problem-solving and sound judgment in handling sensitive situations

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Tools & Technologies

• Monday.com
• Trello
• Microsoft 365
• Outlook

Work schedule:

Monday to Friday

Work hours:

10:00 AM to 6:30 PM Eastern Standard Time

10:00 PM to 6:30 AM Manila Time

Compensation

• Starting at $6/hour, depending on experience
• Eligible for bonus opportunities after 90 days