Lincolnton, GA- based company is currently in need of a remote Admin Specialist!

The Administrative Specialist supports the Customer Service team by managing a blend of phone, email, and administrative responsibilities to ensure smooth daily operations. This role is essential in maintaining organized workflows, supporting resident and client needs, and assisting with financial and scheduling tasks tied to community operations.

This position requires someone who is comfortable working within structured processes while also demonstrating confidence in making decisions within defined guidelines. Success in this role depends on strong communication, attention to detail, and the ability to proactively ask questions early to prevent delays or bottlenecks in task completion.

Key Responsibilities

• Handle inbound and outbound customer service calls and email communications professionally and efficiently
• Provide administrative support for daily operational needs across the customer service team
• Manage amenity reservation scheduling and coordination to ensure accurate bookings and calendar upkeep
• Assist with accounts payable tasks, including data entry and documentation tracking
• Maintain accurate records and updates within internal systems and platforms
• Utilize CINC software to support customer service and administrative workflows
• Use RingCentral to manage phone communications (approximately 25–50% of shift on the phone)
• Support document and data organization using Outlook and Excel
• Process and track waiver-related documentation using WaiverForever
• Follow structured workflows and escalate questions appropriately to avoid delays in task completion

Qualifications & Skills

Important Skills:

• Strong customer service and communication skills (phone and email)
• High attention to detail and accuracy in administrative work
• Ability to manage multiple tasks and prioritize effectively
• Comfort using multiple software systems simultaneously
• Basic to intermediate proficiency in Microsoft Excel and Outlook
• Familiarity with CRM/property management tools (CINC experience preferred)
• Strong organizational and time management skills
• Ability to follow structured processes while identifying when to ask clarifying questions

Ideal Personality & Mindset:

• Proactive and comfortable asking questions early to prevent workflow issues
• Dependable and consistent in daily execution of tasks
• Detail-oriented with a focus on accuracy and follow-through
• Calm and professional when handling customer interactions
• Adaptable within structured systems and procedures
• Confident in making decisions within defined guidelines
• Team-oriented with a service-first mindset

Tools & Technologies

• Outlook
• CINC
• Microsoft Excel
• RingCentral
• WaiverForever

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Tuesday to Saturday

Work hours:

10:00 AM to 6:30 PM Eastern time zone

10:00 PM to 6:30 AM Manila