About the Role:

The Admin role is a highly organized and detail-oriented support position responsible for managing day-to-day administrative operations, scheduling, communication, and task coordination. This role plays a key part in keeping workflows efficient and ensuring information is accurately tracked and handled with discretion.

The ideal candidate will be proactive, reliable, and capable of managing multiple priorities while communicating clearly across various tools and stakeholders. This position requires strong attention to detail, excellent judgment with confidential information, and the ability to support both internal and client-facing needs.

Key Responsibilities

• Manage calendars, scheduling, and appointment coordination using tools like Outlook, Calendly, and Zoom
• Handle task tracking, prioritization, and workflow organization across multiple projects
• Communicate clearly and professionally via email, phone, and CRM platforms
• Support client and internal communication, with 50–75% of the shift spent on phone-based interactions
• Maintain and update CRM records (Keap) with accurate and timely information
• Assist with bookkeeping and financial data entry using QuickBooks as needed
• Coordinate and organize documents, files, and operational materials using Google Workspace and Microsoft Office
• Ensure confidentiality and proper handling of sensitive information at all times
• Support project coordination tasks using tools such as AppFolio and other scheduling systems
• Demonstrate initiative in identifying and resolving administrative bottlenecks

Qualifications & Skills

Important Skills:

• Strong organizational and task management abilities
• Excellent written and verbal communication skills in English
• Proficiency with Google Workspace and Microsoft Office
• Experience with CRM systems (Keap preferred)
• Familiarity with scheduling tools (Outlook, Zoom, Calendly)
• Basic understanding of bookkeeping tools (QuickBooks)
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy in data handling

Ideal Personality & Mindset:

• Highly reliable and self-motivated
• Resourceful and proactive in problem-solving
• Strong listener with clear communication style
• Comfortable interacting with different personalities professionally
• Trustworthy with sensitive and confidential information
• Organized thinker who prioritizes effectively under pressure
• Collaborative and service-oriented mindset aligned with team support

Tools & Technologies

• Google Workspace
• Microsoft Office
• QuickBooks
• Keap (CRM)
• Outlook
• Zoom
• Calendly
• AppFolio
• Other scheduling and project management tools as needed

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset

Work Schedule & Environment

• Monday–Friday, 9:00 AM – 5:30 PM EST
• Occasional weekend shifts may be required depending on workload or client needs

Compensation

• $5/hour
• All raises and bonuses are at the discretion of the client.