About the Role:

The Accounting Admin provides administrative and customer service support, with a primary focus on invoicing, billing, payment collection follow-ups, and coordination with insurance companies. This role helps ensure customers receive accurate billing information, outstanding payments are followed up on promptly, and administrative processes are handled efficiently.

The ideal candidate is competent, dependable, and interested in a long-term position. Strong communication, attention to detail, and technology skills are essential, along with the ability to learn new industry-specific software and manage customer interactions professionally.

Key Responsibilities

• Prepare and process basic invoices using QuickBooks Online.
• Generate and manage customer billing accurately and on time.
• Follow up with customers by email or phone regarding outstanding payments.
• Communicate professionally with customers to address billing questions and payment concerns.
• Coordinate with insurance companies regarding billing-related matters.
• Maintain accurate invoicing, billing, and payment records.
• Monitor outstanding balances and follow up on unresolved payment issues.
• Use established procedures and software to complete administrative tasks efficiently.
• Learn and adapt to new industry-specific software and systems as needed.
• Spend approximately 25–50% of each shift handling phone-based communication.

Qualifications & Skills

Important Skills:

• Basic invoicing and billing knowledge.
• Familiarity with QuickBooks Online.
• Strong written and verbal communication skills.
• Professional phone and email etiquette.
• Payment collection and follow-up skills.
• Strong attention to detail and numerical accuracy.
• Excellent organizational and time management skills.
• Ability to coordinate effectively with customers and insurance companies.
• Strong computer and technology skills.
• Ability to learn new industry-specific software quickly.
• Ability to maintain accurate records and handle multiple tasks.
• Competency in administrative and customer service responsibilities.

Ideal Personality & Mindset:

• Dependable and accountable.
• Competent and detail-oriented.
• Customer-focused and service-minded.
• Proactive in following up on outstanding payments.
• Professional and courteous in all communications.
• Organized and consistent in completing tasks.
• Adaptable and willing to learn new systems.
• Self-motivated and capable of working independently.
• Committed to accuracy and quality work.
• Interested in building a stable, long-term working relationship.

Tools & Technologies

• QuickBooks Online.
• Email and communication platforms.
• Digital invoicing and billing systems.
• Industry-specific software.
• Ability to quickly learn new industry-specific software.

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday.
• 10:00 AM – 6:30 PM EST.
• Remote work environment.
• Administrative and customer service role involving invoicing, payment follow-ups, customer billing, and insurance coordination.

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.