About the Role:

The Community Association Manager supports the day-to-day operations of assigned communities and works closely with boards of directors to help ensure each community is governed in accordance with its governing documents and applicable state statutes. Reporting to the Lead Community Association Manager, this role serves as a key point of contact for community needs, helping address concerns, coordinate solutions, and maintain effective communication with board members and other stakeholders.

The ideal candidate has strong problem-solving and communication skills, sound judgment, and the ability to manage multiple community needs efficiently. This position requires significant phone communication, strong organizational skills, and the ability to learn and confidently use industry-specific software.

Key Responsibilities

• Manage day-to-day needs and requests for assigned communities.
• Communicate regularly with board members and other stakeholders regarding community operations and concerns.
• Work with boards of directors to support community governance in accordance with governing documents and applicable state statutes.
• Respond to homeowner and board inquiries professionally and in a timely manner.
• Identify problems, evaluate available solutions, and coordinate appropriate follow-up.
• Help interpret and apply community governing documents and established policies, escalating complex questions when necessary.
• Maintain accurate records of community communications, requests, and follow-up activities.
• Coordinate tasks and communicate with relevant parties to help resolve community issues.
• Learn and use community association management software and other digital tools effectively.
• Spend approximately 75–100% of each shift handling phone-based communication.

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple community requests and competing priorities.
• Strong customer service and relationship management skills.
• Ability to communicate professionally with board members, homeowners, and other stakeholders.
• Strong organizational and follow-up skills.
• Ability to understand and apply governing documents, policies, and applicable state statutes.
• Sound judgment and awareness of when to escalate complex issues.
• Strong computer and technology skills.
• Ability to learn new industry-specific software quickly.
• Strong documentation and recordkeeping skills.
• Ability to remain calm and professional when addressing concerns or challenging conversations.

Ideal Personality & Mindset:

• Service-minded and professional.
• Proactive and solutions oriented.
• Dependable and accountable.
• Patient and diplomatic.
• Confident communicator.
• Organized and detail oriented.
• Adaptable and eager to learn.
• Comfortable managing multiple responsibilities.
• Collaborative and relationship focused.
• Committed to timely follow-through and effective problem resolution.

Tools & Technologies

• Community association management software.
• Email and communication platforms.
• Digital documentation and recordkeeping systems.
• Computer-based administrative tools.
• Industry-specific software, with the ability to learn new programs quickly.

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday.
• 9:00 AM – 5:00 PM Central Standard Time (CST).
• Remote work environment.
• Community management role involving frequent phone communication, stakeholder coordination, and day-to-day operational support.

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.