About the Role:

The Remote Community Association Manager manages assigned community associations and serves as a key point of coordination among Board members, Community Association Managers (CAMs), vendors, and other stakeholders. This role is responsible for maintaining organized association operations, tracking requests and action items, and ensuring timely communication and follow-through.

The ideal candidate has strong written communication, meticulous follow-through, and excellent time management skills. They must be able to manage competing priorities across multiple associations, stay organized, and quickly learn industry-specific software and processes.

Key Responsibilities

• Manage assigned community associations and coordinate day-to-day association needs
• Coordinate communication among Board members, CAMs, vendors, and other stakeholders
• Track ACC requests, work orders, violations, invoices, and action items in CINC
• Monitor outstanding items and ensure appropriate follow-up through completion
• Prepare Board packets, reports, notices, and association records accurately and on schedule
• Maintain organized and accurate association documentation
• Communicate clearly and professionally with Boards, vendors, CAMs, and other stakeholders
• Prioritize and manage multiple association-related tasks and deadlines
• Provide support to other CAMs as needed
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Community association or HOA management knowledge
• Strong written and verbal communication skills
• Excellent organization and time management
• Meticulous attention to detail
• Strong task tracking and follow-through
• Ability to manage multiple associations and competing priorities
• Vendor and stakeholder coordination skills
• Strong documentation and report preparation skills
• Problem-solving and research abilities
• Strong computer and technology skills
• Ability to learn new industry-specific software quickly

Ideal Personality & Mindset:

• Highly organized and detail-oriented
• Meticulous with follow-through
• Proactive and dependable
• Clear and professional communicator
• Service-minded and responsive
• Able to prioritize effectively
• Accountable for completing tasks through resolution
• Adaptable and comfortable learning new systems
• Collaborative and supportive of team members
• Calm and professional when managing multiple priorities

Tools & Technologies

• CINC
• Industry-specific community association management software
• Email and communication platforms
• Ability to quickly learn new industry-specific software

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:00 PM EST
• Occasional evening hours until 8:00 PM EST
• Remote work environment
• Community association management role involving regular communication with Boards, CAMs, vendors, and other stakeholders

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.