About the Role:

The B2B Sales Support & Lead Qualification Specialist supports the sales process by qualifying incoming B2B leads, scheduling meetings, following up on quotes and existing customers, and identifying new sales opportunities. This role combines proactive outreach, prospect research, customer communication, and CRM support to help maintain a strong and organized sales pipeline.

The ideal candidate is confident, proactive, and able to work from goals and context rather than relying solely on scripts. They should use good judgment, adapt follow-up questions based on customer responses, and recognize when an issue should be escalated. The ability to adjust communication based on different B2B customer types—including end users, national accounts, and resellers—is essential.

Key Responsibilities

• Prequalify incoming B2B leads and schedule qualified prospects for sales meetings
• Call, email, and message B2B prospects to identify needs and sales opportunities
• Follow up on open quotes and help move opportunities through the sales process
• Check in with existing customers and identify potential new opportunities
• Conduct outbound prospecting to identify and engage potential B2B customers
• Research target companies and relevant contacts to support prospecting efforts
• Translate broad prospecting criteria into effective search and filtering strategies
• Maintain accurate and organized CRM records and outreach activity
• Adapt questions and communication approaches based on prospect responses and customer type
• Use good judgment when determining next steps and escalate issues when appropriate
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• B2B sales and lead qualification skills
• Strong prospecting and outreach abilities
• Excellent verbal and written communication
• Strong phone and email communication skills
• Lead qualification and appointment-setting skills
• Sales and quote follow-up abilities
• CRM and customer data management skills
• Company and contact research skills
• Ability to develop effective search and filtering criteria
• Strong active listening and questioning skills
• Good judgment and escalation awareness
• Strong computer and technology skills
• Ability to learn new industry-specific software quickly

Ideal Personality & Mindset:

• Confident and proactive
• Goal-oriented and results-focused
• Comfortable working independently
• Curious and naturally investigative
• Adaptable and able to think beyond scripts
• Strong judgment and decision-making skills
• Persistent without being overly aggressive
• Customer-focused and professional
• Comfortable adjusting communication to different audiences
• Accountable and consistent with follow-up
• Resourceful and solutions-oriented

Tools & Technologies

• CRM systems
• Lead research and prospecting tools
• Email and messaging platforms
• Sales and outreach software
• Industry-specific software
• Ability to quickly learn new industry-specific software

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Training: Monday through Friday, 7:00 AM – 4:00 PM PT
• After Training: Monday through Friday, 6:00 AM – 3:00 PM PT
• Remote work environment
• B2B sales support role involving significant phone, email, messaging, and prospecting activity

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.