Charlotte, NC- based company is currently in need of remote ACAM!

About the Role:

The Assistant Community Association Manager/ACAM assignment supports daily customer and community management operations by handling email communication, assisting customers, and maintaining accurate information within internal systems. This position plays an important role in delivering responsive service while supporting operational workflows and customer needs.

Reporting to the ACAM Supervisor, this role requires strong communication skills, professionalism, and the ability to provide excellent customer service in a fast-paced environment. The ideal candidate is organized, responsive, and comfortable managing multiple communication channels throughout the workday.

Key Responsibilities

• Respond to emails professionally and in a timely manner
• Handle customer service inquiries and provide accurate information and support
• Manage and update customer profiles within CiraNet
• Conduct research and maintain saved information using Excel
• Communicate effectively with customers and internal team members
• Assist with daily administrative and operational support tasks
• Maintain organized and accurate records within company systems
• Provide professional support while ensuring positive customer experiences
• Prioritize tasks and follow through on assigned responsibilities
• Spend approximately 0–25% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong written and verbal communication skills
• Excellent customer service and interpersonal abilities
• Ability to manage emails and customer communications professionally
• Strong organizational and multitasking skills
• Attention to detail and accuracy in data management
• Proficiency with Excel for research and information tracking
• Ability to learn and navigate CRM and customer management systems
• Time management and problem-solving abilities
• Ability to work independently while maintaining collaboration with the team

Ideal Personality & Mindset:

• Customer-focused and service-oriented
• Professional and dependable
• Organized and detail-oriented
• Responsive and proactive in communication
• Positive and collaborative team player
• Adaptable in a fast-paced work environment
• Calm and solution-focused when handling customer concerns
• Committed to maintaining quality and professionalism

Tools & Technologies

• CiraNet
• Microsoft Excel
• Email communication platforms

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Eastern Timezone

8:00 PM to 5:00 AM Manila