About the Role:

The Admin Assistant will provide essential administrative and customer support to ensure smooth daily operations under the direction of the Vice President of Operations. This role is responsible for handling incoming phone calls, responding to email inquiries, and processing ARC/ARB requests in a timely and professional manner.

This position requires someone highly organized, responsive, and confident in managing multiple priorities while delivering exceptional customer service. The ideal candidate thrives in a fast-paced environment and can maintain accuracy and professionalism across a high volume of communication tasks.

Key Responsibilities

• Answer incoming phone calls professionally and assist or redirect inquiries as needed (25–50% of shift on the phone)
• Respond to email inquiries in a timely, clear, and customer-focused manner
• Process ARC/ARB requests accurately and ensure proper documentation and follow-through
• Maintain organized records of communications and requests for tracking and reference
• Support operational tasks as assigned by the Vice President of Operations
• Prioritize and manage multiple administrative tasks simultaneously
• Ensure all customer interactions reflect a high standard of service and professionalism
• Follow up on pending requests to ensure timely resolution

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• Excellent customer service skills with a professional and patient demeanor
• High level of organization and attention to detail
• Ability to multitask and manage competing priorities effectively
• Strong time management and follow-up skills
• Ability to work independently while following direction from leadership

Ideal Personality & Mindset:

• Service-oriented and committed to delivering a positive customer experience
• Dependable and consistent in meeting deadlines and expectations
• Proactive in identifying what needs to be done without constant direction
• Calm under pressure and adaptable in fast-paced environments
• Detail-focused with a strong sense of accountability

Tools & Technologies

• Not specified

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 9:30 AM – 5:00 PM EST
• Remote or client-facing administrative support environment (as applicable)

Compensation
$5/hour. All raises and bonuses are at the discretion of the client.