About the Role:

The Accounts Receivables Specialist supports the accounts receivable and collections process by processing collections, addressing legal inquiries related to accounts in collections, and maintaining effective communication with property managers and collections attorneys. Reporting to the Accounts Receivables Supervisor, this role helps ensure collection-related matters are handled accurately, professionally, and in a timely manner.

The ideal candidate is detail-oriented and analytical, with strong communication and problem-solving skills. This role also requires someone who is comfortable with technology and able to quickly learn new industry-specific software and systems.

Key Responsibilities

• Process and manage collection-related accounts and activities
• Address legal inquiries regarding accounts that have been placed in collections
• Communicate effectively with property managers regarding account and collection matters
• Coordinate and communicate professionally with collections attorneys
• Research account information and supporting documentation as needed
• Maintain accurate and organized records of collection activities and communications
• Follow up on outstanding collection-related issues and inquiries
• Analyze account information to identify discrepancies or items requiring additional attention
• Escalate complex issues to the Accounts Receivables Supervisor or appropriate team member
• Spend approximately 0–25% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Accounts receivable and collections knowledge
• Strong attention to detail
• Analytical and problem-solving abilities
• Professional written and verbal communication skills
• Ability to communicate effectively with property managers and attorneys
• Strong research and follow-up skills
• Ability to maintain accurate records and documentation
• Strong organizational and time management skills
• Technology proficiency and ability to learn new software quickly
• Ability to handle sensitive collection-related information professionally

Ideal Personality & Mindset:

• Detail-oriented and thorough
• Analytical and solutions-focused
• Professional and composed
• Organized and dependable
• Proactive and resourceful
• Accountable for assigned responsibilities
• Adaptable and comfortable learning new systems
• Strong follow-through
• Collaborative and service-minded
• Discreet when handling sensitive financial and legal information

Tools & Technologies

• Industry-specific accounts receivable and property management software
• Ability to learn new software and technology platforms quickly

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM EST
• Remote work environment
• Primarily accounts receivable and collections-focused role with limited phone communication

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.