About the Role:

The Property Coordinator supports the Real Estate team by serving as a central point of communication between property owners, tenants, vendors, and internal staff. This role ensures property-related requests are coordinated efficiently, issues are tracked through completion, and accurate records are maintained within company systems.

Success in this role requires exceptional organization, strong follow-through, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate communicates professionally, remains calm under pressure, and is committed to providing outstanding service while ensuring property matters are resolved promptly and accurately.

Key Responsibilities

• Serve as a primary point of contact for property owners, tenants, vendors, and internal team members
• Coordinate communication to move property-related tasks and requests through to resolution
• Organize schedules, vendor access, timelines, and follow-up activities to ensure timely completion of property issues
• Track open requests, work orders, and ongoing property matters until they are fully resolved
• Maintain accurate records, notes, timelines, and next steps within AppFolio and internal systems
• Follow up consistently with all parties to ensure outstanding items do not remain unresolved
• Communicate updates clearly and professionally to owners, tenants, vendors, and team members
• Escalate urgent property issues when appropriate while maintaining timely communication
• Support additional administrative and property coordination tasks as assigned
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong customer service and relationship management skills
• Excellent written and verbal communication abilities
• Exceptional organizational and time management skills
• Proven ability to manage multiple priorities and deadlines
• Strong follow-through and task management skills
• Experience coordinating with vendors, clients, or multiple stakeholders
• Attention to detail and accurate recordkeeping
• Ability to remain calm and professional during difficult or urgent situations
• Proficiency with Google Workspace
• Experience using property management software, preferably AppFolio

Ideal Personality & Mindset:

• Highly organized and dependable
• Proactive with excellent follow-through
• Customer-focused and service-oriented
• Professional, calm, and empathetic communicator
• Detail-oriented and accountable
• Adaptable in a fast-paced environment
• Collaborative team player
• Solution-oriented with strong problem-solving skills

Tools & Technologies

• Google Workspace
• AppFolio Property Management Software

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:30 PM PST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.