About the Role:

We are seeking a customer-focused and organized Assistant Community Manager to support the Community Management team by providing exceptional service to homeowners, assisting an assigned Community Manager, and helping ensure the smooth day-to-day operations of assigned communities. This role serves as a key point of contact for residents while supporting administrative, operational, and communication needs.

This position offers the opportunity for continued growth within community management. The ideal candidate is adaptable, service-oriented, and committed to delivering timely follow-through while building positive relationships with homeowners, board members, and internal team members.

Key Responsibilities

• Provide phone and email support to homeowners, board members, and community stakeholders
• Support an assigned Community Manager with daily administrative and operational responsibilities
• Respond to inquiries promptly and professionally while delivering exceptional customer service
• Assist with managing community requests, documentation, and follow-up tasks
• Coordinate and track action items to ensure timely completion
• Maintain accurate records and update information within HOA management software
• Collaborate with internal team members to support community operations and special projects
• Monitor assigned tasks and proactively communicate updates or outstanding items
• Contribute to the continued success of the Community Management team while developing skills for future growth within the role
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong customer service experience
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Strong organizational and time management skills
• Attention to detail and accuracy
• Experience supporting administrative or operational workflows
• Ability to work collaboratively within a team environment
• Proficiency with Google Workspace applications
• Ability to quickly learn HOA management software and internal systems
• Strong problem-solving and follow-up skills

Ideal Personality & Mindset:

• Customer-focused with a high level of empathy
• Flexible and adaptable to changing priorities
• Collaborative team player
• Reliable with excellent follow-through
• Organized and detail-oriented
• Positive and professional communicator
• Proactive and eager to grow within community management
• Service-minded and committed to delivering a high-quality customer experience

Tools & Technologies

• Google Workspace (Docs, Sheets, Gmail, Calendar, etc.)
• Zoom
• monday.com
• HOA industry software

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM Central Time
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.