About the Role:

The ACAM assignment within the Customer Service team is responsible for supporting homeowners through timely and professional communication across email, phone, and ticketing systems. This position plays a key role in ensuring customer issues are addressed accurately and efficiently while maintaining a high standard of service and organization.

Working under the Admin Supervisor, this role requires strong attention to detail and the ability to manage multiple tasks in a structured environment. Success in this position depends on staying organized, prioritizing effectively, and delivering consistent communication across multiple platforms.

Key Responsibilities

• Respond to customer emails in a timely and professional manner
• Complete customer service tickets accurately within designated systems
• Conduct phone calls with homeowners as needed (25–50% of shift on the phone)
• Document all interactions clearly and consistently in web-based systems
• Navigate and utilize tools such as Citrix, Workpoints, Microsoft Outlook, Strongrooms, and the Town Square App
• Prioritize and manage multiple customer requests simultaneously
• Ensure issues are resolved or escalated appropriately based on guidelines
• Maintain accurate records and updates within internal systems
• Collaborate with internal teams to support customer resolution needs
• Maintain a high level of organization and task prioritization throughout the workday

Qualifications & Skills
Important Skills:

• Strong written and verbal communication skills
• High attention to detail and accuracy
• Excellent organizational and time management abilities
• Ability to multitask across email, phone, and ticketing systems
• Comfort working in web-based platforms and learning new tools
• Customer service and problem-solving capability
• Ability to prioritize tasks in a fast-paced environment

Ideal Personality & Mindset:

• Service-oriented and customer-focused
• Dependable and consistent in daily performance
• Calm and professional when handling customer concerns
• Proactive in managing workload and identifying priorities
• Collaborative and supportive in team environments
• Detail-focused with a structured approach to work

Tools & Technologies

• Citrix
• Workpoints
• Microsoft Outlook
• Strongrooms
• Town Square App
• Web-based customer service systems.

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 8:00 AM – 5:00 PM MST

Compensation
$5/hour
All raises and bonuses are at the discretion of the client.