Minneapolis, MN- based company is currently in need of a remote Community Manager!

The Community Manager will work directly with the Board of Directors to conduct association business and manage a portfolio of clients and associations. This role coordinates with internal departments to accomplish tasks efficiently and ensures smooth operations for all community initiatives. The Community Manager will also prepare for and attend quarterly board meetings via Zoom, maintaining a high level of professionalism and organization.

Key Responsibilities

• Collaborate with the Board of Directors to conduct association business and ensure alignment with organizational goals
• Manage a portfolio of clients and associations, addressing needs and maintaining strong relationships
• Coordinate with internal departments to complete tasks and resolve issues promptly
• Prepare materials and agendas for quarterly board meetings, and participate via Zoom as needed
• Communicate effectively with clients, stakeholders, and internal teams, spending 25–50% of the shift on the phone
• Track and report progress on community initiatives and client projects
• Maintain organized records using internal systems and tools
• Identify opportunities for process improvement within community management workflows

Qualifications & Skills
Important Skills:

• Strong organizational and time-management abilities
• Effective communication and interpersonal skills
• Client and stakeholder relationship management
• Proficiency with Outlook, Zoom, SharePoint, Microsoft Office programs, CINC, and Foxit
• Ability to coordinate across multiple teams and departments
• Attention to detail and follow-through on tasks

Ideal Personality & Mindset:

• Self-motivated with an independent drive
• Collaborative and service-minded
• Proactive problem solver
• Dependable and detail-oriented
• Adaptable to shifting priorities and schedules

Tools & Technologies

• Outlook, Zoom, CINC, SharePoint, Microsoft Office (Word, Excel, PowerPoint), Foxit

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Mountain Timezone

10:00 PM to 7:00 AM Manila