About the Role:

The Leasing Associate supports leasing operations by communicating professionally with clients and applicants, following established procedures, and applying training to day-to-day leasing activities. This role requires strong communication, organization, and critical thinking skills to effectively address questions and resolve issues.

The ideal candidate is a quick learner who can retain and apply training, follow the operations manual consistently, and work independently without constant supervision. Strong organizational skills, dependability, and sound judgment are essential for success in this role.

Key Responsibilities

• Communicate professionally and effectively with clients and applicants
• Follow the operations manual and established leasing procedures
• Apply training accurately and consistently to assigned responsibilities
• Use critical thinking to identify and resolve routine leasing-related problems
• Respond to client and applicant questions in a timely and professional manner
• Maintain accurate and organized leasing information and records
• Prioritize daily tasks and manage responsibilities efficiently
• Follow up on outstanding questions, requests, and leasing-related items
• Work independently while recognizing when clarification or assistance is needed
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong client and applicant communication skills
• Excellent verbal and written communication
• Strong critical thinking and problem-solving abilities
• Ability to quickly learn and retain training
• Ability to follow detailed procedures and an operations manual
• Strong organizational and time management skills
• Ability to work independently with minimal supervision
• Strong attention to detail
• Effective task prioritization and follow-through
• Strong computer and technology skills
• Ability to learn new industry-specific software quickly

Ideal Personality & Mindset:

• Quick learner who retains and applies new information
• Dependable and self-motivated
• Organized and detail-oriented
• Independent and resourceful
• Proactive in resolving issues
• Accountable for completing assigned tasks
• Adaptable and comfortable learning new systems
• Professional and service-minded
• Comfortable asking questions when clarification is needed
• Consistent in following procedures and training

Tools & Technologies

• Industry-specific leasing software and systems
• Operations manuals and digital resources
• Email and communication platforms
• Ability to quickly learn new industry-specific software

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Thursday
• 9:00 AM – 7:00 PM EST
• Remote work environment
• Leasing support role involving regular communication with clients and applicants

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.