About the Role:

The Insurance Administrator supports critical insurance administration processes by processing and tracking insurance invoices, assisting with AP/AR billing inquiries, and reviewing insurance certificates for accuracy. This role helps ensure insurance-related documentation, billing, and lifecycle activities are handled accurately and efficiently.

The ideal candidate provides excellent customer service, has strong attention to detail, and is comfortable working with insurance documentation and billing-related inquiries. The ability to learn new industry-specific software and communicate professionally with clients and internal teams is essential.

Key Responsibilities

• Process and track insurance invoices accurately and in a timely manner
• Assist with accounts payable and accounts receivable billing inquiries
• Obtain insurance certificates and review them for accuracy and completeness
• Distribute insurance certificates to the appropriate parties
• Support critical insurance lifecycle processes and ensure required steps are completed
• Maintain accurate insurance records and documentation
• Research and resolve insurance and billing-related questions as needed
• Communicate professionally with clients, vendors, and internal teams
• Follow up on outstanding insurance documentation and billing matters
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Insurance administration knowledge
• Strong attention to detail and accuracy
• Invoice processing and tracking skills
• Understanding of AP/AR billing processes
• Ability to review insurance certificates for accuracy
• Strong written and verbal communication skills
• Excellent customer service skills
• Strong organizational and time management abilities
• Research and problem-solving skills
• Strong follow-up and task management skills
• Strong computer and technology skills
• Ability to learn new industry-specific software quickly

Ideal Personality & Mindset:

• Customer-focused and service-minded
• Highly detail-oriented
• Accurate and thorough
• Organized and dependable
• Professional and courteous
• Proactive with strong follow-through
• Patient and attentive when handling inquiries
• Adaptable and comfortable learning new systems
• Accountable for completing assigned tasks
• Collaborative and responsive

Tools & Technologies

• Industry-specific insurance software and systems
• AP/AR billing systems
• Email and communication platforms
• Ability to quickly learn new industry-specific software

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Thursday: 8:30 AM – 5:00 PM EST
• Friday: 9:00 AM – 2:00 PM EST
• Remote work environment
• Primarily insurance administration, billing support, and customer service with regular phone communication

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.