About the Role:

The Admin provides administrative and customer service support to the Operations Manager, with a focus on organizing task lists, managing service work orders, and ensuring timely customer service follow-up. This role helps keep operational tasks organized and ensures customers receive consistent and professional communication.

The ideal candidate is highly organized, tech-savvy, friendly, detail-oriented, and diligent with follow-up. They should be comfortable learning new industry-specific software and managing multiple tasks while maintaining accuracy and a high level of customer service.

Key Responsibilities

• Organize and maintain task lists to support efficient daily operations
• Manage and monitor service work orders from assignment through completion
• Track work order progress and follow up on outstanding items
• Coordinate service-related information and updates as needed
• Conduct customer service follow-up to ensure questions and concerns are addressed
• Communicate professionally and courteously with customers
• Maintain accurate records and documentation related to tasks and work orders
• Identify outstanding tasks and take appropriate follow-up action
• Prioritize multiple responsibilities while meeting deadlines
• Spend approximately 0–25% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong organizational and task management skills
• Excellent customer service skills
• Strong attention to detail
• Diligent follow-up and follow-through
• Strong written and verbal communication skills
• Ability to manage and track service work orders
• Ability to prioritize multiple tasks effectively
• Strong computer and technology skills
• Ability to learn new industry-specific software quickly
• Problem-solving and coordination skills

Ideal Personality & Mindset:

• Friendly and service-minded
• Highly organized and detail-oriented
• Diligent and dependable
• Proactive with strong follow-through
• Patient and professional
• Adaptable and comfortable learning new technology
• Accountable for completing assigned tasks
• Responsive to customer needs
• Team-oriented and collaborative
• Focused on accuracy and timely completion

Tools & Technologies

• Industry-specific software and systems
• Ability to quickly learn new technology and software platforms

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM Eastern Time (USA)
• Remote work environment
• Primarily administrative, work-order management, and customer service support with limited phone communication

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.