About the Role:

The Assistant Community Manager supports the Community Management team by maintaining effective resident and board communication, coordinating administrative and compliance activities, and following up on vendor work orders and projects. This role requires strong responsiveness, organization, and follow-through. The ideal candidate stays focused on core responsibilities, completes tasks on time, and works closely with managers to ensure expectations and deliverables are consistently met.

Key Responsibilities

• Communicate professionally and responsively with residents and community boards.
• Respond to questions, requests, and concerns while ensuring appropriate follow-up.
• Support administrative processes and maintain accurate community documentation.
• Assist with compliance management and ensure required tasks and records are completed accurately.
• Coordinate and follow up on vendor work orders to ensure timely progress and completion.
• Monitor vendor projects and communicate updates to managers and relevant stakeholders.
• Track assigned tasks, deadlines, and deliverables to prevent items from falling through the cracks.
• Work closely with community managers to prioritize responsibilities and ensure deliverables are met.
• Maintain organized records and documentation using company systems and software.
• Spend approximately 25–50% of the shift on the phone communicating with residents, board members, vendors, and other stakeholders.

Qualifications & Skills
Important Skills:

• Strong written and verbal communication
• Excellent responsiveness and customer service skills
• Community and administrative support skills
• Strong organization and task management
• Ability to manage multiple priorities and deadlines
• Vendor coordination and follow-up skills
• Attention to detail and accuracy
• Compliance and documentation skills
• Strong follow-through and accountability
• Ability to collaborate effectively with managers
• Proficiency with Microsoft Office applications

Ideal Personality & Mindset:

• Dependable and accountable
• Responsive and service-minded
• Organized and detail-oriented
• Proactive and follow-through focused
• Deadline-conscious
• Collaborative and receptive to manager direction
• Comfortable managing multiple responsibilities
• Resourceful and solution-oriented
• Professional and courteous
• Committed to completing tasks on time and meeting deliverables

Tools & Technologies

• Laptop
• C3
• TownSquare
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Outlook
• Webex phone service

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday–Friday
• 9:00 AM–5:00 PM EST
• Remote, community management environment with regular communication with residents, boards, vendors, and managers

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.