About the Role:

The Admin Assistant provides responsive customer service and administrative support to communities by addressing resident questions, managing communication portal tasks, and assisting with board-related needs. This role requires strong organization, excellent communication, and the ability to manage multiple priorities while completing deliverables accurately and on time. The ideal candidate learns quickly, communicates clearly, and works proactively to stay ahead of deadlines.

Key Responsibilities

• Respond to resident questions promptly and professionally through phone and written communication.
• Provide excellent customer service while addressing resident concerns and requests.
• Manage communication portal tasks for assigned communities.
• Complete tasks assigned by managers through the community communication portal.
• Support community boards by reviewing and acting on items identified in the Action Item Report.
• Track multiple tasks and priorities to ensure deadlines and deliverables are consistently met.
• Maintain organized records and accurate administrative information.
• Communicate clearly with residents, managers, board members, and other stakeholders.
• Review work for accuracy and quality before completion.
• Spend approximately 50–75% of the shift on the phone supporting residents and other stakeholders.

Qualifications & Skills
Important Skills:

• Excellent English verbal and written communication
• Strong customer service skills
• Strong organizational and time-management abilities
• Ability to manage multiple tasks simultaneously
• Strong attention to detail and accuracy
• Ability to learn new systems and processes quickly
• Ability to follow instructions and execute deliverables independently
• Strong follow-through and deadline management
• Professional phone and written communication
• Ability to work effectively within HOA/community management processes

Ideal Personality & Mindset:

• Service-minded and resident-focused
• Dependable and accountable
• Organized and detail-oriented
• Quick to learn and adaptable
• Proactive and deadline-conscious
• Clear and professional communicator
• Patient and solution-oriented
• Resourceful when handling questions or unexpected issues
• Comfortable managing multiple priorities
• Committed to completing work on time or ahead of schedule

Tools & Technologies

• Microsoft Office
• Internet and web-based tools
• HOA Management Software
• Community communication portals

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday–Friday
• 8:00 AM–5:00 PM Pacific Time (US)
• Remote, client-facing community management environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.