About the Role:

The Admin Assistant supports the Property Management team by serving as the primary liaison for residents on all non-maintenance-related matters. This role is responsible for delivering exceptional customer service, coordinating resident communications, supporting tenant onboarding, monitoring community compliance, and maintaining accurate records to ensure smooth day-to-day operations.

Success in this role requires strong organizational skills, exceptional attention to detail, and the ability to communicate professionally with residents, vendors, and internal team members. The ideal candidate is process-driven, dependable, and committed to providing timely and accurate support while maintaining a positive resident experience.

Key Responsibilities

• Serve as the primary point of contact for residents regarding all non-maintenance-related inquiries and concerns
• Coordinate and facilitate the onboarding process for new tenants
• Monitor surveillance systems and report concerns in accordance with company policies
• Enforce community rules and guidelines through appropriate documentation and communication
• Process and administer charge assessments as required
• Oversee Livable-related processes, including reviewing and approving monthly RUBS charges
• Perform audits to verify billing accuracy and compliance with established procedures
• Respond to resident questions regarding charges, policies, and community procedures
• Maintain accurate resident records and update information within AppFolio and other company systems
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong customer service and resident relations experience
• Excellent written and verbal communication skills
• Strong attention to detail and process accuracy
• Exceptional organizational and time management skills
• Ability to manage multiple priorities and follow established procedures
• Experience handling sensitive or confidential information professionally
• Conflict resolution and problem-solving abilities
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience using AppFolio or similar property management software
• Ability to work independently while collaborating with a team

Ideal Personality & Mindset:

• Highly process- and detail-oriented
• Professional and courteous in all interactions
• Organized and dependable
• Customer-focused and service-minded
• Calm and composed when handling resident concerns
• Proactive with strong follow-through
• Collaborative team player
• Committed to accuracy and accountability

Tools & Technologies

• AppFolio
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 4:30 PM PST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.