About the Role:

We are seeking a proactive and detail-oriented Admin Assistant to provide administrative support through inbox management, phone support, and day-to-day operational assistance. This role plays an important part in ensuring communications are handled efficiently, administrative tasks are completed accurately, and internal workflows remain organized.

This position operates in a highly structured, performance-driven environment where accountability, productivity, and quality are essential. The ideal candidate is organized, adaptable, and comfortable managing multiple priorities while maintaining professionalism and excellent customer service.

Key Responsibilities

• Manage and organize shared inboxes, ensuring emails are prioritized and responded to promptly
• Answer and direct incoming phone calls while providing professional customer service
• Provide administrative support for daily business operations
• Maintain accurate records and update information within company systems
• Coordinate and follow up on assigned tasks to ensure timely completion
• Draft, review, and distribute routine correspondence as needed
• Assist internal team members with administrative requests and special projects
• Maintain confidentiality when handling sensitive information
• Meet established productivity, quality, and accuracy standards
• Spend approximately 25–50% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong administrative support experience
• Excellent verbal and written communication skills
• Inbox and email management experience
• Strong organizational and time management abilities
• Ability to multitask and prioritize competing responsibilities
• Excellent attention to detail and accuracy
• Professional customer service skills
• Proficiency with Microsoft Office Suite
• Ability to quickly learn and navigate Vantaca and other business systems
• Ability to work independently while collaborating with a remote team

Ideal Personality & Mindset:

• Highly organized and dependable
• Proactive with excellent follow-through
• Adaptable and responsive to changing priorities
• Professional and customer-focused
• Detail-oriented and committed to accuracy
• Accountable and comfortable working in a performance-driven environment
• Receptive to coaching and continuous improvement
• Collaborative team player with a positive attitude

Tools & Technologies

• Vantaca
• Microsoft Office Suite
• RingCentral

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:30 PM PST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM PST
• Remote work environment
• Work in a structured, performance-driven environment with established productivity, accuracy, and quality expectations
• Use time-tracking software during scheduled working hours
• Screen activity monitoring and screenshots are required while clocked in
• Remain on camera throughout the scheduled shift, as required by the client
• Complete required reports and activity tracking to support quality assurance and accountability
• Receive regular performance feedback and coaching based on established metrics

Compensation

• Starting at $5/hour depending on experience.
• All raises and bonuses are at the discretion of the client.