Harrison, NY- based company is currently in need of a CSR Virtual Assistant!

About the Role:

We are seeking a professional and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for incoming customer calls. This role is responsible for providing prompt, courteous assistance, answering questions, resolving concerns, and ensuring a positive customer experience with every interaction.

The ideal candidate is an excellent communicator who can manage a high volume of calls while maintaining professionalism, accuracy, and efficiency. Experience with accounts receivable processes is beneficial, as this role may assist with payment-related inquiries and account support.

Key Responsibilities

• Answer and manage a high volume of incoming customer calls
• Provide accurate information and assistance while delivering exceptional customer service
• Address customer questions, concerns, and account-related inquiries professionally
• Document customer interactions accurately within company systems
• Route or escalate complex issues to the appropriate department when necessary
• Assist customers with payment- and accounts receivable-related inquiries as applicable
• Maintain professionalism and empathy during all customer interactions
• Meet established call handling, quality, and productivity expectations
• Utilize company software to access customer information and update records
• Spend approximately 75–100% of each shift handling phone-based customer support

Qualifications & Skills

Important Skills:

• Strong customer service experience
• Excellent verbal communication skills
• Active listening and problem-solving abilities
• Accounts receivable experience preferred
• Ability to manage a high volume of phone calls
• Strong attention to detail and accurate documentation
• Basic computer proficiency and ability to navigate multiple systems
• Time management and multitasking skills
• Ability to remain professional under pressure

Ideal Personality & Mindset:

• Friendly and service-oriented
• Professional and courteous
• Patient and empathetic
• Reliable and dependable
• Strong communicator
• Self-motivated and accountable
• Adaptable and collaborative
• Committed to providing a positive customer experience

Tools & Technologies

• Vantaca
• Microsoft Office Suite

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Eastern Timezone

8:00 PM to 5:00 AM Manila