About the Role:

We are seeking a highly organized and customer-focused Assistant Community Manager to support our Management team and HOA communities. This role is responsible for assisting with community operations through software-based management tasks, homeowner communications, document organization, and administrative support.

The Assistant Community Manager plays a critical role in maintaining accurate community records, supporting architectural review and compliance processes, and providing exceptional service to HOA clients. Success in this position requires excellent communication, strong organizational abilities, and consistent follow-up to ensure community needs are addressed efficiently.

Key Responsibilities

• Manage HOA-related tasks within community management software, including violations, ACC requests, and action items
• Review, update, and maintain community records and documentation
• Organize and manage electronic files in accordance with record retention policies
• Assist with tracking and processing homeowner requests and community-related activities
• Respond to homeowner inquiries through email and software platforms in a professional and timely manner
• Provide exceptional customer service to HOA clients while maintaining professionalism and accuracy
• Maintain organized documentation and ensure information is accessible and up to date
• Support community management operations through administrative and coordination tasks
• Communicate effectively with internal team members regarding community matters and project updates
• Spend approximately 0–25% of each shift handling phone-based communications

Qualifications & Skills

Important Skills:

• Strong customer service and relationship management skills
• Excellent written and verbal communication abilities
• Strong organizational and document management skills
• Attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Experience working within software-based workflow systems
• Record retention and information management skills
• Proficiency with Microsoft Office applications
• Strong follow-up and task completion abilities

Ideal Personality & Mindset:

• Service-oriented and responsive
• Highly organized and detail-focused
• Proactive with strong follow-through
• Professional and dependable
• Collaborative team player
• Adaptable and willing to learn new processes
• Calm and effective when managing multiple requests
• Committed to providing excellent client support

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Office Suite
• Microsoft SharePoint
• CINC
• Zoom

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 9:00 AM – 5:00 PM MST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.