About the Role:

We are seeking an organized and service-oriented Associate Manager to support our Community Management team. This role serves as a key point of contact for homeowners, contractors, and internal team members, helping ensure community needs are addressed efficiently and professionally.

The Associate Manager will be responsible for responding to homeowner inquiries, coordinating with contractors for proposals and project completion, and supporting day-to-day team communication. Success in this role requires strong attention to detail, effective time management, and the ability to manage multiple priorities while maintaining excellent customer service.

Key Responsibilities

• Respond to homeowner questions and concerns via phone and email in a professional and timely manner
• Provide accurate information and support regarding community-related matters
• Contact contractors to request proposals, obtain project updates, and coordinate work completion
• Track and follow up on contractor requests and community projects
• Facilitate communication between homeowners, contractors, and internal team members
• Maintain organized records, correspondence, and documentation
• Utilize community management systems and communication tools to support daily operations
• Assist with administrative and operational tasks related to community management
• Support team collaboration and ensure information is communicated effectively
• Spend approximately 25–50% of each shift handling phone-based communications

Qualifications & Skills

Important Skills:

• Strong customer service and relationship management skills
• Excellent verbal and written communication abilities
• Strong attention to detail and accuracy
• Effective time management and organizational skills
• Ability to coordinate multiple projects and priorities simultaneously
• Professional email and phone communication skills
• Problem-solving and follow-up skills
• Proficiency with Microsoft Office and collaboration tools

Ideal Personality & Mindset:

• Service-oriented and homeowner-focused
• Organized and highly dependable
• Proactive and resourceful
• Professional and diplomatic communicator
• Collaborative team player
• Adaptable and able to manage changing priorities
• Detail-oriented with strong follow-through

Tools & Technologies

• Microsoft Outlook
• Microsoft Teams
• Microsoft SharePoint
• CINC

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:00 AM – 5:00 PM PST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.