Champlin, MN- based company is currently in need of a remote Assistant Community Manager!

About the Role:

The Assistant Community Manager supports daily community management operations by maintaining clear communication with homeowners and board members, managing CRM systems, and organizing important documentation. This role works closely with leadership and clients to ensure communities are supported efficiently and professionally.

This position is ideal for someone who thrives in a fast-paced environment, can shift priorities quickly, and values collaboration within a team-oriented culture. Strong organizational skills, professionalism, and the ability to build positive client relationships are essential to success in this role.

Key Responsibilities

• Communicate professionally with homeowners and board members regarding community-related matters
• Manage and maintain CRM records accurately within CINC Systems
• Organize, update, and maintain community and operational documents
• Monitor and respond to emails and client inquiries in a timely manner
• Assist with administrative and operational support for community management activities
• Coordinate with internal teams to ensure smooth communication and task completion
• Prioritize and manage multiple tasks in a fast-paced work environment
• Support leadership with reporting, documentation, and follow-up tasks
• Maintain professionalism and strong client service standards in all interactions
• Spend approximately 0–25% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong written and verbal communication skills
• Excellent organizational and document management abilities
• Ability to prioritize tasks and shift focus quickly
• Strong customer service and relationship management skills
• Attention to detail and accuracy in CRM management
• Ability to work effectively in a collaborative team environment
• Time management and multitasking skills
• Adaptability in a fast-paced work setting
• Professional email and phone communication etiquette
• Proficiency with Microsoft 365 applications

Ideal Personality & Mindset:

• Team-oriented and collaborative
• Client-focused and service-minded
• Highly organized and dependable
• Adaptable and flexible with changing priorities
• Calm and professional under pressure
• Proactive and solution-oriented
• Positive communicator with strong interpersonal skills
• Motivated to support both clients and internal teams effectively

Tools & Technologies

• Microsoft 365 (Outlook, Word, SharePoint, Excel)
• CINC Systems CRM
• Zoom

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

9:00 AM to 5:30 PM Central Time zone

10:00 PM to 6:00 AM Manila