About the Role

The Trainer plays a key role in supporting the Training Team by delivering engaging, high-quality virtual training experiences for trainees. This role is responsible for facilitating live classes, educating learners on processes and best practices, and ensuring trainees feel supported, informed, and confident throughout the learning experience.

This position requires someone who is comfortable leading virtual classroom environments, presenting information clearly, and adapting training methods to meet different learning styles. The Trainer is also expected to stay informed on industry trends, process updates, and evolving best practices to ensure training content remains accurate and effective.

Key Responsibilities

• Facilitate live virtual training classes
• Educate trainees on company processes and expectations
• Spend approximately 75% of the workday on camera with trainees
• Conduct industry research to stay informed on updates and trends
• Monitor trainee engagement and participation
• Collaborate with leadership to improve training effectiveness

Important Skills:

• Strong communication and presentation skills
• Comfortable leading virtual training sessions
• Organized and detail-oriented
• Adaptable and professional
• Strong time management skills

Ideal Personality & Mindset:

• Service-minded and supportive toward trainee success
• Patient, approachable, and encouraging
• Confident and professional in front of groups
• Collaborative team player with a positive attitude
• Detail-oriented with a commitment to consistency and quality

Tools & Technologies

• Zoom
• SharePoint
• Microsoft Forms
• Outlook

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Eastern Time zone

8:30 PM to 5:00 AM Manila