Woodstock, GA- based company is currently in need of an Admin Virtual Assistant!

About the Role:

The Admin supports day-to-day administrative operations by handling incoming client communications, maintaining accurate records, and ensuring timely follow-up across phone and email channels. The Admin plays a key part in keeping workflows organized, responsive, and consistent with client expectations.

This position requires a dependable, detail-oriented individual who can manage multiple communication channels while maintaining accuracy in data entry and professionalism in client interactions.

Key Responsibilities

• Answer incoming client phone calls and provide timely, professional support (25–50% of shift on the phone)
• Respond to client emails with clear, accurate, and helpful information
• Enter, update, and maintain client data with a high level of accuracy
• Document interactions and maintain organized records in internal systems
• Follow established procedures to ensure consistency in communication and task completion
• Assist with general administrative tasks as assigned
• Prioritize and manage multiple tasks throughout the workday while meeting deadlines

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• Data entry accuracy and attention to detail
• Customer service and phone handling skills
• Time management and task prioritization
• Basic administrative and organizational abilities
• Ability to maintain confidentiality and handle sensitive information responsibly

Ideal Personality & Mindset:

• Trustworthy and reliable in handling client information and responsibilities
• Calm and professional in client-facing interactions
• Detail-oriented with a focus on accuracy and consistency
• Proactive in responding to tasks and identifying what needs attention
• Dependable and steady under routine workload demands

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Eastern Time zone

8:30 PM to 5:00 AM Manila