About the Role:

The Admin Assistant provides essential administrative support to the Branch President and Community Management operations. This role is responsible for ensuring accurate documentation handling, maintaining organized records, and supporting communication and administrative workflows for Community Managers and association operations.

This position plays a key role in keeping association and homeowner information up to date, managing document flow between internal teams and storage, and ensuring timely processing of incoming and outgoing correspondence. Success in this role requires strong attention to detail, professionalism, and the ability to manage multiple administrative priorities in a structured and efficient manner.

Key Responsibilities

• Update and file association documents for Community Managers with accuracy and consistency
• Maintain and update homeowner and association information in C3 and shared filing systems
• Arrange delivery and pickup of documents from storage as needed
• Process and distribute incoming and outgoing mail for the office and associations
• Support administrative tasks as directed by the Branch President
• Ensure proper documentation handling, organization, and record retention practices
• Coordinate with internal teams to ensure timely flow of information and documents
• Manage a high volume of administrative tasks with strong attention to detail
• Maintain confidentiality and professionalism in handling sensitive information
• Phone involvement: 50–75% of shift spent handling calls and communication support

Qualifications & Skills

Important Skills:

• Strong organizational and time management skills
• High attention to detail and accuracy in documentation
• Excellent verbal and written communication skills
• Proficiency with Microsoft 365 (Outlook, Teams, Word, Excel)
• Experience using C3 and Strongroom systems
• Ability to multitask and manage competing priorities
• Strong customer service and professional communication skills

Ideal Personality & Mindset:

• Detail-oriented and highly organized in daily work
• Professional, reliable, and consistent in communication
• Proactive in managing tasks without constant supervision
• Calm and efficient when handling high volumes of work
• Team-oriented and supportive of operational needs

Tools & Technologies

• Microsoft 365 (Outlook, Teams, Word, Excel)
• C3
• Strongroom
• Email and document management systems

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday, 9:00 AM – 5:00 PM EST
• Office-based or hybrid administrative operations environment supporting community management functions

Compensation
$5/hour. All raises and bonuses are at the discretion of the client.