Dallas, GA- based company is currently looking for a remote Neighbor Support/Compliance Resolution Specialist!

The Neighbor Support / Compliance Resolution Specialist plays a key role in maintaining strong relationships with homeowners while ensuring association compliance. This position manages both compliance-related and general inquiries via email and phone, updates homeowner records, and supports the broader Association Compliance & Neighbor Relations team. The ideal candidate demonstrates patience, compassion, and strong problem-solving skills while representing the organization professionally.

Key Responsibilities

• Respond to emails and answer phones from homeowners regarding compliance issues
• Respond to emails and answer phones from homeowners regarding general inquiries
• Update and maintain accurate homeowner records in internal systems
• Collaborate with team members to resolve compliance and neighbor concerns
• Communicate clearly and professionally, ensuring homeowners feel heard and supported
• Expect to spend 50–75% of shift handling phone interactions

Qualifications & Skills
Important Skills:

• Strong written and verbal communication
• Problem-solving and critical thinking
• Data entry and record-keeping accuracy
• Customer service and conflict resolution
• Ability to manage multiple inquiries efficiently

Ideal Personality & Mindset:

• Patient and compassionate when working with homeowners
• Service-minded and collaborative
• Detail-oriented and dependable
• Proactive in identifying and resolving issues
• Positive and professional demeanor in all interactions

Tools & Technologies

• Outlook
• VMS
• Smartwebs
• Teams
• Office 365

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 4:30 PM Eastern Timezone

8:00 PM to 4:30 AM Manila