Franklin, MA- based company is currently hiring remote Community Managers!

The Community Manager will oversee the administration and operations of our property management portfolio, supporting both board members and homeowners. This role ensures smooth communication, governance compliance, and financial oversight, playing a key part in maintaining a well-run community. The ideal candidate is organized, proactive, and professional in all interactions, helping the community thrive while supporting the President and the Property Management team.

Key Responsibilities

• Prepare board agendas, minutes, and send community notices to homeowners
• Respond to inquiries from homeowners and board members in a timely and professional manner
• Maintain accurate records and documentation for all community communications and activities
• Support community standards and enforce governing documents to ensure compliance
• Assist with regulatory compliance and governance requirements
• Oversee financial processes including budget management and vendor payments
• Coordinate with vendors and maintenance teams to ensure community needs are met
• Spend approximately 25–50% of shift on phone communication with homeowners, vendors, and board members

Qualifications & Skills
Important Skills:

• Strong organizational and time management abilities
• Excellent written and verbal communication skills
• Financial oversight and basic budgeting experience
• Knowledge of property management and governance practices
• Vendor and maintenance coordination

Ideal Personality & Mindset:

• Professional and courteous in all interactions
• Detail-oriented and proactive problem solver
• Collaborative and dependable team player
• Service-minded with a commitment to supporting the community and board

Tools & Technologies

• Vantaca (accounting and property management software)
• Microsoft Suite (Teams, Outlook, Word, Excel, PowerPoint)
• Zoom
• AI Tools

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Eastern Timezone

8:30 PM to 5:00 AM Manila