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Customer service Email Management Phone Calls @5 Star VA posted 2 days ago Shortlist Email JobJob Detail
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Job ID 103883
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Female
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Industry Management
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Qualifications Associate
Job Description
Havre de Grace, MD- based company is currently in need of a CSR Virtual Assistant! Tasks will include but not limited to:
- Answer customer service calls
- Respond to customer emails and calls
- Researching information to respond to customer calls and emails
- Other tasks as required
The phone percentage for this role is 75-100%.
Skills requirements:
- Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required
Software requirement:
– Licensed OS
Hardware requirements:
- 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)
Work schedule:
Monday to Friday
Work hours:
10:00 AM to 6:30 PM Eastern Timezone
10:00 PM to 6:30 AM Manila
