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Admin Support Customer support Phone calls Nashville, TN January 4, 2024 Full-time Remote
About this job
Nashville, TN- based company is currently in need of a CSR Virtual Assistant! Tasks will include but not limited to:
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• Communicating with homeowners, vendors, & employees
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• Answering/taking in phone calls
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• Transferring calls to the appropriate department
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• Other tasks as required
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*** The estimated phone time for this role is 75-100%.
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ADDITIONAL REQUIREMENTS:
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1. Ability to speak clear English
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2. To be able to follow processes/procedures and ask questions when necessary.
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3. Dependability- on time and present for all shifts unless requests off ahead of time
Skills Required
1. Excellent English verbal and written communication
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2. Strategic thinker
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3. Writing and documentation skills
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4. Must be able to prioritize work
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5. Courteous and friendly
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6. Organized and has great attention to detail and quality assurance
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7. Ability to build trust
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8. Ability to work independently and manage multiple priorities
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9. Phone communication skills
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10. Other skills as required
Software Requirements
-Licensed OS
Hardware Requirements
1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
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2. Private and quiet dedicated home office area
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3. Modern computer and operating system
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4. Back-ups in case of power or Telco interruptions
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5. Good headset and webcam (Preferably noise-canceling headset)
Working Days
Monday to Friday
Hours
Monday, Tuesday, Thursday, & Friday- 8:00 AM to 4:30 PM CST
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Wednesday- 7:30 AM to 4:30 PM CST
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Monday, Tuesday, Thursday, & Friday- 10:00 PM to 6:30 AM Manila
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Wednesday-9:30 PM to 6:30 AM Manila