Richardson, TX-based company is currently in need of a remote Customer Care Supervisor! Tasks will include but not limited to:

• People manage by doing monthly side by sides and then providing coaching and feedback
• Performance manage by conducting QAs, outlining SMART Plans and administering Performance Improvement plans
• Development of team members- identifying and developing core skills and matching that to potential and interest.
• Other tasks as required
*** The phone time for this role is 0-25%.
ADDITIONAL REQUIREMENTS: Strong and reliable internet connectivity. Being an effective communicator. 24/7 flexibility- any 5 days of the week, work nights, weekends and holidays a must. Minimum 40 hours a week.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

- Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

8:00 AM to 4:30 PM Central (including a 30-minute break)

9:00 PM to 5:30 AM Manila