Richardson, TX- based company is currently in need of Shopper Support-CSR Virtual Assistants! Tasks will include but not limited to:

• Answer inbound, email and outbound inquiries from Shoppers (customers) regarding Resale Orders. Be an advocate for customers and company.
• Adhere to schedule, and performance guidelines including KPI/Service Level Agreements, and Quality Standards and follow processes and protocols.
• Handle Collection efforts to collect transfer or processing fees from Title Companies and homeowners. Follow Customer Centric Culture and Principles.
• Other tasks as required
***The estimated phone time for this role is 75-100%.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

- Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

8:00 AM to 5:00 PM Central

10:00 PM to 7:00 AM Manila