A company based in Minneapolis, MN is currently in need of a Rockstar CSR Virtual Assistant! Tasks will include but not limited to:

• Phone support for incoming calls to the branch
• Email support for general inbox
• Administrative work - filing documents/entering information into database; call logs, work orders, ACC requests. Updating tracking spreadsheets or client account information.
• Other tasks as required
*** The estimated phone time for this role is 50-75%. Live calls per day will be 50–60 calls and an estimated number of 45-85 emails per day.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

- Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

7:30 AM to 4:30 PM Central- Monday to Thursday

9:30 PM to 6:30 AM Manila
8:00 AM to 12:00 PM Central- Friday
10:00 PM to 2:00 AM Manila