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Admin Support Customer support Phone calls Richardson, TX February 10, 2024 Full-time Remote
About this job
A company based in Richardson, TX is currently in need of an Admin Virtual Assistant! Tasks will include but not limited to:
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• Organizes and prepares correspondence relating to association business such as letters and reports.
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• Receives and responds to incoming calls from homeowners and vendors that escalate from the customer service department if needed.
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• Follow up on activities or reports as requested by the Community Director.
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• Prepares and assists community Directors with monthly board packages and mailings. Mailings are mailed by a third-party company.
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• Update homeowner and association information in accounting systems.
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• Enter data into the accounting system as requested by the Community Director.
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• Electronically files association documents for Community Directors. Arranges for delivery and pick up of documents from storage when necessary.
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• Other tasks as required
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ADDITIONAL REQUIREMENTS:
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1. Professional customer service skills.
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2. Knowledge of some accounting principles, practices, and procedures
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3. Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
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4. Professional communication skills (phone, interpersonal, written, verbal, etc.).
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5. Self-motivated, proactive, detail-oriented and a team player.
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6. Time management and time-critical prioritization skills.
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*** The phone time for this role is 25% - 50%.
Skills Required
1. Excellent English verbal and written communication
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2. Strategic thinker
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3. Writing and documentation skills
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4. Must be able to prioritize work
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5. Courteous and friendly
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6. Organized and has great attention to detail and quality assurance
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7. Ability to build trust
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8. Ability to work independently and manage multiple priorities
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9. Phone communication skills
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10. Other skills as required
Software Requirements
- Licensed OS
Hardware Requirements
1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
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2. Private and quiet dedicated home office area
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3. Modern computer and operating system
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4. Back-ups in case of power or Telco interruptions
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5. Good headset and webcam (Preferably noise-canceling headset)
Working Days
Monday to Friday
Hours
8:00 AM to 5:00 PM Central
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10:00 PM to 7:00 AM Manila