Austin, TX- based company is currently in need of a Rockstar CSR Virtual Assistant! Tasks will include but not limited to:

• Customer service (all channels)
• Admin/clerical tasks
• Update the company's database.
• Other tasks as required
**ADDITIONAL REQUIREMENTS:
1. Previous customer service experience
2. Understands and can utilize technology
3. Thrives in an independent work environment (can hold self-accountable to metrics and tasks)
*** Phone time for this position will be 50% to 70%.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

- Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

***Selected candidate can choose between the shifts:

7:00 AM to 3:00 PM CST (9:00 PM to 5:00 AM Manila)
8:00 AM to 4:00 PM CST (10:00 PM to 6:00 AM Manila)
9:00 AM to 5:00 PM CST (11:00 PM to 7:00 AM Manila)