A company based in Havre de Grace, MD is currently in need of 1 Rockstar VE to handle CSR functions! Tasks will include but not limited to:

• Answering phone calls
• Managing emails
• Researching relevant information to assist customers
• Other tasks as required
*** The phone time for this role will be 75-100%.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

8:00 AM to 4:30 PM EST (including a 30-minute break)

9:00 PM to 5:30 AM Manila