Richardson, TX- based company is currently in need of a remote Shopper Support! Tasks will include but not limited to:

• Answer inbound, email and outbound inquiries from Shoppers (customers) regarding Resale Orders. Be an advocate for customers and company
• Adhere to schedule, performance guidelines including KPI/Service Level Agreements, and Quality Standards and follow processes and protocols
• Handle collection efforts to collect transfer or processing fees from title companies, and homeowners. Follow Customer Cetric Culture and Principles
• Other tasks as required
*** The phone time for this role will be 75-100%.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

- Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

8:00 AM to 5:00 PM Central

9:00 PM to 6:00 AM Manila