Richardson TX- based company is currently in need of 1 Rockstar VE to handle Application Support/CSR functions! Tasks will include but not limited to:

• Level I Support and answer inbound and email/ticket inquiries from Homeowners, management companies and HOA boards (customers) regarding their TownSq account or to report problems on the TownSq app. Be an advocate for our customers and company
• Adhere to schedule, performance guidelines including KPI/Service Level Agreements, Quality Standards and follow processes and protocols
• Must consistently demonstrate the ability to work both independently and in a team setting, demonstrating flexibility and adaptability in a fast-paced business environment.
• Other tasks as required
***The phone percentage for this role is 75-100%.

1. Excellent English verbal and written communication

2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Licensed OS

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.

2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Monday to Friday

8:00 AM to 5:00 PM CST

10:00 PM to 7:00 AM Manila