About the Role:

The Community Administrator provides administrative and customer service support to community managers, helping ensure daily community operations run smoothly and homeowners receive timely, professional assistance. This role serves as an important point of contact for homeowners, responding to calls, addressing routine questions, and helping direct requests to the appropriate team members.

The ideal candidate has strong administrative skills, a friendly and approachable personality, and a willingness to learn and grow. This position requires someone who is eager to learn Homestead’s processes, become familiar with community management operations, and contribute to the success of the team.

Key Responsibilities

• Provide administrative support to community managers and assist with daily operational tasks.
• Answer incoming homeowner calls and provide friendly, professional assistance.
• Listen to homeowner concerns, identify their needs, and direct inquiries to the appropriate person or department.
• Learn and follow Homestead’s internal processes, procedures, and service standards.
• Maintain accurate records of homeowner communications, requests, and administrative activities.
• Assist community managers with organizing information, completing administrative tasks, and following up on assigned items.
• Learn and navigate industry-specific software and systems used in community management.
• Communicate professionally with homeowners and internal team members through phone and other communication channels.
• Spend approximately 25–50% of the shift on the phone, primarily assisting homeowners and handling incoming calls.

Qualifications & Skills

Important Skills:

• Strong administrative and organizational skills.
• Clear and professional verbal and written communication.
• Customer service and phone etiquette.
• Basic computer proficiency and confidence using digital tools.
• Ability to learn new industry-specific software and internal processes.
• Strong attention to detail and accuracy when handling information.
• Ability to manage multiple tasks and prioritize responsibilities.
• Effective listening and problem-solving skills.
• Ability to document homeowner requests and communicate information accurately.

Ideal Personality & Mindset:

• Friendly and approachable: Creates a welcoming experience for homeowners and communicates with patience and professionalism.
• Willing to succeed: Demonstrates motivation, a positive attitude, and a genuine desire to perform well and grow in the role.
• Service-minded: Takes homeowner questions and concerns seriously and works to provide helpful support.
• Proactive: Takes initiative, follows through on assigned tasks, and looks for ways to support community managers.
• Dependable: Consistently meets expectations and follows established procedures.
• Adaptable: Open to learning new systems, processes, and responsibilities.
• Collaborative: Works well with community managers and other team members to support shared goals.
• Organized: Keeps information and administrative tasks structured and up to date.

Tools & Technologies

• Computer-based administrative systems.
• Email and communication platforms.
• Industry-specific community management software.
• Internal systems and tools used to manage homeowner inquiries and administrative tasks.

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Days: Monday–Friday
• Hours: 8:00 AM–5:00 PM Eastern Time (ET)
• Work Environment: Administrative and homeowner support role involving regular phone communication, coordination with community managers, and learning community management processes and software.

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.