About the Role:

The Accounts Receivable Coordinator supports the Accounts Receivable team by monitoring homeowner accounts, collecting association assessments, and maintaining accurate financial records. This role works closely with homeowners, Board members, and colleagues to address account questions, resolve concerns, and ensure timely and accurate receivables management.

Success in this role requires strong organizational skills, excellent customer service, and the ability to remain professional and solutions-focused when communicating with upset homeowners or Board members. The ideal candidate is detail-oriented, dependable, and comfortable managing financial information while balancing multiple priorities.

Key Responsibilities

• Monitor homeowner accounts and identify outstanding association assessments
• Conduct collection activities and follow up on delinquent balances
• Maintain accurate and up-to-date financial records
• Respond to homeowner and Board member questions regarding accounts, balances, and payments
• Communicate effectively and professionally with homeowners, Board members, and colleagues
• Handle difficult or sensitive conversations with patience, empathy, and professionalism
• Review account information and identify discrepancies or issues requiring resolution
• Document collection activities, communications, and account updates accurately
• Collaborate with internal teams to resolve account and payment-related concerns
• Spend approximately 50–75% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong accounts receivable and collections knowledge
• Excellent customer service and conflict-resolution skills
• Ability to communicate effectively with upset homeowners and Board members
• Strong organizational and time management skills
• Proficiency with Microsoft Excel
• Strong attention to detail and financial accuracy
• Excellent verbal and written communication skills
• Ability to manage multiple accounts and priorities efficiently
• Strong follow-up and problem-solving abilities
• Experience with Vantaca or similar property management/accounting software preferred

Ideal Personality & Mindset:

• Calm, patient, and professional under pressure
• Customer-focused and service-minded
• Organized and detail-oriented
• Dependable and accountable
• Confident and tactful communicator
• Proactive with strong follow-through
• Solutions-oriented when handling challenging situations
• Collaborative and respectful toward homeowners, Board members, and colleagues
• Committed to accuracy and maintaining positive client relationships

Tools & Technologies

• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• Vantaca

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM EST
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.