About the Role:

The Resale Disclosure Specialist supports the resale and real estate closing process by accurately processing resale disclosure statements, completing closing-related requests, and maintaining documentation within the appropriate systems. This role requires a high level of accuracy and organization to ensure documents and ownership information are processed correctly and within required timeframes.

Success in this role requires excellent customer service, attention to detail, and the ability to work efficiently in a fast-paced environment. The ideal candidate is organized, dependable, able to work independently with limited supervision, and committed to maintaining confidentiality while meeting deadlines.

Key Responsibilities

• Process resale disclosure statements accurately through HomeWiseDocs
• Process real estate closing requests and related documentation
• Upload required documents and data into HomeWiseDocs
• Review documents and information for completeness and accuracy
• Process owner changes using Caliber
• Maintain accurate and organized records throughout the resale and closing process
• Communicate effectively with customers and internal teams regarding resale and closing requests
• Meet established deadlines while managing multiple transactions and priorities
• Maintain confidentiality of customer, owner, and transaction information
• Spend approximately 0–25% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Excellent customer service skills
• Strong attention to detail and accuracy
• Highly organized with the ability to multitask and meet deadlines
• Ability to perform effectively in a fast-paced environment
• Strong verbal and written communication skills
• Ability to work independently with limited supervision
• Ability to establish and maintain positive working relationships
• Strong data entry and document management skills
• Basic Microsoft Excel skills; intermediate proficiency preferred
• Ability to maintain confidentiality of sensitive information
• Ability to quickly learn and navigate specialized software systems
• Real estate, resale, or property management experience is preferred

Ideal Personality & Mindset:

• Positive and professional attitude
• Detail-oriented and thorough
• Highly organized and dependable
• Efficient and deadline-driven
• Self-motivated with strong initiative
• Adaptable and comfortable in a fast-paced environment
• Service-minded and customer-focused
• Trustworthy and discreet when handling confidential information
• Collaborative while being comfortable working independently

Tools & Technologies

• HomeWiseDocs.com
• Microsoft Word
• Microsoft Excel
• Caliber

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 7:30 AM – 4:00 PM Mountain Standard Time
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.