About the Role:

The Assistant Admin supports daily operations by managing owner support requests, assisting with administrative tasks, and helping ensure efficient workflow across the team. The primary focus of this role is triaging Branch Access tickets by responding to owners, identifying the appropriate resolution path, escalating items requiring Community Association Manager (CAM) or Board review, and ensuring completed requests are properly closed.

Success in this role requires strong organization, attention to detail, and the ability to efficiently manage a high volume of owner inquiries. The ideal candidate understands the community management industry, communicates professionally, and can balance responsiveness with accuracy while supporting both owners and internal teams.

Key Responsibilities

• Monitor and manage Branch Access tickets generated through owner phone calls and email inquiries
• Respond to owner requests promptly and professionally through email and phone communication
• Review incoming tickets to determine appropriate next steps and resolution requirements
• Escalate requests requiring CAM or Board review to the appropriate team members
• Track ticket progress and ensure completed requests are properly closed
• Maintain accurate records and documentation related to owner inquiries and resolutions
• Assist licensed Condominium Managers with administrative tasks as time permits
• Complete administrative duties including data entry, letter creation using templates, electronic filing, and document management
• Upload, save, rename, and organize files across multiple software platforms
• Provide professional support while maintaining excellent service standards for owners
• Spend approximately 0–25% of each shift handling phone-based communication

Qualifications & Skills

Important Skills:

• Strong customer service and communication skills
• Ability to efficiently manage and prioritize a high volume of requests
• Understanding of community management or condominium management processes is preferred
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to follow established processes and workflows
• Strong written communication skills
• Ability to identify when issues require escalation
• Comfortable working with multiple software platforms
• Proficiency with administrative tasks including data entry and document management
• Ability to maintain accurate records and follow through on outstanding items

Ideal Personality & Mindset:

• Service-minded and professional
• Organized and detail-oriented
• Efficient and proactive when handling tasks
• Calm and solution-focused when assisting owners
• Dependable with strong accountability
• Adaptable and comfortable managing changing priorities
• Collaborative and supportive team member
• Committed to providing accurate and timely support

Tools & Technologies

• Multiple software platforms for ticket management and administrative support
• Email and communication platforms
• Document management systems

Skills requirements:

• Excellent English verbal and written communication
• Strategic thinker
• Writing and documentation skills
• Must be able to prioritize work
• Courteous and friendly
• Organized and has great attention to detail and quality assurance
• Ability to build trust
• Ability to work independently and manage multiple priorities
• Phone communication skills
• Other skills as required

Software requirement:

• Licensed OS

Hardware requirements:

• 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
• Private and quiet dedicated home office area
• Modern computer and operating system
• Back-ups in case of power or Telco interruptions
• Good headset and webcam (Preferably noise-canceling headset)

Work Schedule & Environment

• Monday through Friday
• 8:30 AM – 5:00 PM Mountain Time
• Remote work environment

Compensation

• $5/hour.
• All raises and bonuses are at the discretion of the client.