Austin, TX- based company is currently in need or remote Community Association Manager!

About the Role:

The Community Association Manager serves as the primary liaison between community Boards and the management team, providing guidance, operational support, and strategic recommendations to help communities achieve their goals. This role requires strong relationship management skills, sound judgment, and the ability to balance multiple priorities while delivering exceptional service.

The Community Association Manager is responsible for ensuring timely communication, accurate financial reporting, and effective community governance support in accordance with each association’s governing documents. Success in this role requires excellent organizational skills, professionalism, and the ability to engage confidently with Board members, homeowners, vendors, and internal teams.

Key Responsibilities

• Provide proactive guidance and support to Boards in decision-making in accordance with governing documents and association policies
• Deliver timely communications, updates, and responses to Board members and community stakeholders
• Review, prepare, and distribute accurate financial reports and community-related information
• Prepare for and attend Board meetings, annual meetings, and other community meetings as required
• Facilitate discussions and follow-up action items resulting from Board and annual meetings
• Coordinate with internal departments and vendors to address community needs and operational issues
• Maintain accurate records, documentation, and community information within company systems
• Monitor community projects, priorities, and ongoing initiatives
• Ensure compliance with company standards, service expectations, and community requirements
• Spend approximately 25–50% of the shift handling phone communication

Qualifications & Skills

Important Skills:

• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple communities, priorities, and deadlines
• Financial report review and interpretation skills
• Strong customer service and relationship management capabilities
• Proficiency with Microsoft Office applications, including Word and Excel
• Familiarity with Adobe applications and document management tools
• Ability to navigate multiple software platforms and databases efficiently
• Problem-solving and decision-making skills
• Strong attention to detail and follow-through

Ideal Personality & Mindset:

• Professional and service-oriented
• Strong communicator who builds trust and credibility
• Organized and highly accountable
• Proactive and solutions-focused
• Adaptable to changing priorities and community needs
• Confident in managing stakeholder relationships
• Collaborative and team-oriented
• Committed to delivering excellent client service

Tools & Technologies

• Computer
• Phone systems
• C3
• Microsoft Outlook
• WorkPoints+
• Microsoft Teams
• Microsoft Office 365
• Community Archives
• TownSq

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:30 AM to 5:00 PM Central Timezone

9:30 AM to 6:00 AM Manila