Aliso Viejo, CA- based company is currently in need of remote Association Manager! About the Role:

The Associate Manager supports community operations by managing communications, tracking deadlines, and ensuring accurate data entry across internal systems. This role plays an important part in maintaining smooth day-to-day operations and ensuring tasks are completed on time and in alignment with company standards.

Reporting to the Director of Community Management, this position requires strong organization, responsiveness, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is detail-oriented, communicative, and proactive in keeping work on track and escalating questions when needed.

Key Responsibilities

• Manage email communications and respond to internal and external inquiries in a timely and professional manner
• Track and follow up on due dates to ensure tasks and deliverables are completed on schedule
• Perform accurate data entry across internal systems and maintain organized records
• Use Microsoft Outlook to manage emails, set tasks, and create reminders for follow-ups
• Utilize Microsoft Teams for internal communication and coordination
• Maintain clear documentation of ongoing tasks and updates
• Communicate effectively with supervisors regarding questions, challenges, or support needs
• Ensure accuracy and consistency in all administrative and operational tasks
• Spend approximately 50–75% of the shift handling phone and direct communication activities

Qualifications & Skills

Important Skills:

• Strong proficiency in Microsoft Office programs
• Experience using Outlook for email management, tasks, and reminders
• Familiarity with Microsoft Teams for internal communication
• Strong data entry accuracy and attention to detail
• Excellent organizational and time management skills
• Ability to manage deadlines and prioritize tasks effectively
• Strong written and verbal communication skills
• Ability to follow processes and maintain structured workflows
• Comfort handling a high volume of communication

Ideal Personality & Mindset:

• Transparent and proactive communicator
• Strong time management discipline
• Willingness to ask questions and escalate when needed
• Detail-oriented and reliable
• Organized and deadline-focused
• Comfortable working independently with supervision when needed
• Accountable and consistent in performance
• Collaborative and team-oriented

Tools & Technologies

• Microsoft Office Suite
• Microsoft Outlook
• Microsoft Teams

Skills requirements:

1. Excellent English verbal and written communication
2. Strategic thinker
3. Writing and documentation skills
4. Must be able to prioritize work
5. Courteous and friendly
6. Organized and has great attention to detail and quality assurance
7. Ability to build trust
8. Ability to work independently and manage multiple priorities
9. Phone communication skills
10. Other skills as required

Software requirement:

– Licensed OS

Hardware requirements:

1. 5 MBPS or higher Internet (hardwired / not WIFI). If you don’t have 5 MBPS then you must agree to if selected.
2. Private and quiet dedicated home office area
3. Modern computer and operating system
4. Back-ups in case of power or Telco interruptions
5. Good headset and webcam (Preferably noise-canceling headset)

Work schedule:

Monday to Friday

Work hours:

8:00 AM to 5:00 PM Pacific Timezone

11:00 PM to 8:00 AM Manila